Available jobs
*Please note that applications will be automatically rejected from candidates who live outside of the UK and do not hold legal status to work unrestricted in the UK.
Full-time, 12 month fixed-term contract. Must be able to start in May.
About WeDoCRM:
As a specialist in Customer Relationship Management (CRM), MarTech and Multi-channel Customer Marketing, WeDoCRM supports companies of all sizes to drive ROI from their customer database. Our agency is growing quickly as more and more companies partner with us to deliver powerful CRM operations.
About the role:
This is an exciting new hire for our agency, as we look to bring in an experienced senior CRM professional to lead a CRM team for one of our clients on a maternity cover basis for up to 12 months. Whilst this is initially a FTC role, following the successful placement, you'll have the option to join the agency on a permanent basis. We’re looking for someone with proven experience in CRM roles, especially FinTech.
What to expect day-to-day:
- Lead the CRM function at GoHenry and develop and execute on the global CRM Roadmap which aligns with business objectives
- Manage a team of two direct reports, the Senior CRM Manager and the CRM Assistant, and ensure they are equipped with everything they need to do their jobs effectively
- Deliver on all Growth and Onboarding CRM Initiatives inline with GoHenry’s business objectives. This includes but is not limited to the following existing journeys in the US and UK markets, including; Abandoned Cart (SUDO), KYC Pass/Fail, Activation Confirmation & Free Trial Ending Notice, Card Activation Reminders, Meet & Greet, Weekly Allowance Nudges
- Leverage Customer.io to solution complex business problems while ensuring we are delivering communications to the right customers at the right time
- Collaborate cross-functionally with teams across the organisation to meet objectives. This includes but is not limited to; Product Domains, Marketing, Operations, Tech & Data
- Ensure senior stakeholders are informed of all CRM activities as they relate to the broader company objectives. Represent CRM in cross-functional meetings tracking progress on objectives
Experience and skills required (important):
- 7+ years experience in CRM
- 3+ years experience in senior CRM roles
- Expert-level experience using Customer.io (+2 years) to build CRM automations and can confidently leverage Liquid for personalisation. Familiarity with Objects is a plus
- Confidence in building project roadmaps and has experience scoping automations with technical stakeholders
- Ideally worked for an app-based company before and has experience with push notifications, SMS and in-app messaging
- Excellent communication skills
- Experience managing a team
- A solid understanding of GDPR and CAN-SPAM regulations
- Experience with the US market is a plus
What our company stands for:
Fairness, understanding and the promotion of self-worth. We're young and as such our identity is still being shaped. Regardless, we already have a cornerstone which centres around equal opportunity and understanding. Equality is paramount to who we are and we will always ensure our employees have a safe environment to be themselves and flourish. We also pride ourselves on ensuring everyone maintains a healthy and happy work/life balance which is why flexi-working is offered to everyone.
Salary & extras:
Up to £60,000 per annum (d.o.e) base salary + competitive commission structure. Membership to employee benefits and wellbeing platform.
Place of work:
This is a hybrid role, with 1-2 days per week in a London office, so candidates must be able to easily commute to Central London.
- Manage Sales and BD operations from our CRM, utilising your knowledge of Sales software to manage and convert Leads into Opportunities, and then into Customers.
- Work with LinkedIn Sales Navigator to identify Prospective clients and turn them into Leads.
- Send highly targeted, personalised outreach to specific target audiences to promote awareness of the agency and secure discovery calls.
- Educate Prospective clients on the agency, what it does, the services it offers and why we're so unique.
- Support one of our Founders build out our Sales strategy and Business Development process.
- Absorb knowledge and feedback from the client team and turn that into outreach strategy.
- Minimum 3+ years in a BD/Sales role selling services.
- Proven experience working with Sales CRMs on a daily basis.
- Solid administrative skills to keep information clean and up to date (critical for Sales/BD ops).
- Experience writing proposals of service.
- Experience creating or contributing to Sales/BD processes and strategies.
- Experience working agency-side.
- Experience in the CRM/MarTech/Marketing sector(s).
- Experience working across multiple international territories.
- Experience taking an early-stage brand to the next level.
Don't see anything suitable?
We’re always on the lookout for rock stars that can make our agency even better. If you’re interested in a career with us, and don’t see a position that’s suitable, drop us your CV and we’ll reach out if something comes up.
